At Banilip, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms described below.
You may request a return within 30 days of receiving your order.
To qualify for a return, the product should generally be in the same condition in which it was received, unused or unworn where applicable, and accompanied by its original packaging when reasonably possible.
A receipt, order confirmation, or other proof of purchase may be required.
Before returning an item, please contact us at:
Please provide your order number, the product you would like to return, and the reason for your request.
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send products back without first contacting us, as unauthorized returns may delay processing.
Eligible returns initiated within the 30-day return period are free of charge according to the return instructions provided by our customer service team.
Return procedures may vary depending on your country or region. Always follow the instructions provided by Banilip before shipping an item.
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@banilip.site.
Please include your order number and, when appropriate, clear photographs showing the issue. We will review the situation and work toward an appropriate resolution.
Certain products may not qualify for return when they have been used, altered, damaged after delivery, or returned in a condition materially different from the condition in which they were received.
For hygiene reasons, certain personal-use products may also be ineligible for return after use or removal of protective packaging where applicable, except where the product arrived defective or applicable law provides otherwise.
Please contact us if you are unsure whether your item is eligible.
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.
For questions regarding returns or refunds:
Banilip
Email: support@banilip.site
Phone: 201-656-7762
Address: 3300 W Empire Mall, Sioux Falls, South Dakota 57106, United States
“Super soft and doesn’t pull my hair. I’ve been wearing these almost every day since they arrived.”
“I love how they hold my hair without feeling too tight. The colors are even prettier in person!”
“Finally a scrunchie that holds my thick hair without giving me a headache lol.”